Returns
Return information
All furniture covers can be returned if they are unused and in their original packaging. You have to notify us within 14 calendar days after you received the order. After this you have another 14 calendar days to return the order. In case of a return, please contact our customer service via the contact form. In the event of a return, we are obliged to charge 30% of the purchase price because the furniture covers are made to measure and on order. This means that we will refund 70% of the purchase price. If you are unsure about the colour of the fabric, we recommend you order a sample of the fabric first.
Steps to return an order
Please contact us by email within 14 days of receiving the package. Please indicate the reason for the return.
Pack the products, unused, unwashed and undamaged in their original packaging, and in no more than one package.
Return the product to Norsemaison unless otherwise indicated by our side service. Please note that we have a return address in Portugal. The cost of sending a package up to 5 KG is about 20 euros with PostNL.
You are responsible for the packages/products until they are received by us. We recommend keeping the receipt from the delivery service and if possible the track and trace number.
We need to receive the products within 14 calendar days after you have indicated that you want to return the order.
Refund
We will refund the purchase price within 14 days after we have received the order back. The refund will be made in the same way as the method of purchase. Please note that products are unused and in the original packaging.
