General Terms and Conditions

NORSEMAISON is the trade name of WeCommerce Ltd, registered with the Malta Chamber of Commerce under number C98225 and VAT number MT27950517, hereinafter referred to as the Seller.

In these General Terms and Conditions, the following definitions apply:

• Seller: NORSEMAISON, also operating under the trade names WeCommerce Ltd;
• Customer: Any natural or legal person who has or will have a contractual relationship of any kind with the Seller;
• Product: the subject of one or more agreements;
• Website: the following website managed by WeCommerce Ltd: www.norsemaison.com.

These general terms and conditions apply to all orders and contracts placed and/or concluded by the Seller for the sale and offer of Products. When the Customer places an order with the Seller, gives an assignment for delivery, or agrees to the delivery of products, this will at all times constitute their unconditional consent to these General Terms and Conditions. Nothing in these terms affects the Customer’s statutory rights. These General Terms and Conditions always take precedence over any separate terms submitted by the Customer. All terms submitted, proposed, or determined by the Customer, in any form and at any time, whether written, by email, or orally, are expressly rejected and excluded.

Deviations from these General Terms and Conditions can only be agreed upon in writing.

The protection of personal data is subject to the Privacy Policy, published on www.norsemaison.com. Use of the website is subject to a Disclaimer, published on www.norsemaison.com.

The invalidity of one or more provisions of these General Terms and Conditions does not affect the applicability of all other clauses.

The Customer and the Seller expressly agree that a valid agreement can be concluded through the use of electronic communication methods. In particular, the absence of a traditional signature does not diminish the binding nature of the offer and its acceptance. The Seller’s electronic records shall, to the extent permitted by law, be considered as presumptive evidence.

All prices are expressed in Euro unless otherwise stated. Delivery costs will be clearly communicated to the Customer. The product must be fully paid at the time the order is placed. Under no circumstances is the Seller obliged to deliver the goods before full payment has been received. When the Customer is asked for their payment card details during the payment process, they must have full authority to use this card or account.

A contract will be concluded, and the Seller is legally obliged to deliver the product to the Customer once the Seller has accepted the order. Acceptance occurs when the Seller explicitly confirms the order in an email addressed to the Customer, in the form of a document called an “Order Confirmation” which confirms acceptance of the order. This order confirmation should be considered effective from the moment it is sent by the Seller.

The Customer accepts that invoices will be received electronically only, without prejudice to the right to request a paper copy within five (5) days of receiving the electronic invoice.

Until the order is accepted, the Seller reserves the right to refuse to process the order, and the Customer retains the right to cancel their order. If either the Customer or the Seller cancels the order before acceptance, the Seller will refund any payment already made by the Customer or their credit or debit card issuer for the product order as soon as possible.

If the Customer discovers an error in their order after placing it on the site, they should contact: hello@norsemaison.com by email.

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The Seller is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a well-informed assessment of the offer. If the Seller uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the Seller.

All images and specification data in the offer are indicative and cannot give rise to claims for damages or termination of the agreement.

Light color differences between the sample and the actual delivered product are possible due to the complexity of the textile industry. The occurrence of color differences between different fabric batches is a known phenomenon and can occur for various reasons. Firstly, during the dyeing process of the fabrics, small variations in the composition of the dyes, the dyeing process, or the conditions during drying can result in subtle color deviations between individual production runs. Additionally, even minimal variations in raw materials, such as the fibers used for fabric production, can affect the final color tone. It is important to emphasize that this inherent variability within the industry does not constitute negligence on the part of the Seller. Therefore, the Buyer does not acquire any additional rights to full refund or reimbursement due to such color deviations. We strive to deliver a high-quality product that meets the specifications and is of excellent quality, despite the possible subtle color differences inherent to the nature of textile production.

Product images are a truthful representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are connected to accepting the offer. This concerns in particular:

– the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer's expense and risk. The postal and/or courier service will use the special scheme for postal and courier services regarding import. This scheme applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the customs clearance costs charged) from the recipient of the goods;
– any shipping costs;
– the manner in which the agreement will be concluded and which actions are necessary for this;
– whether or not the right of withdrawal applies;
– the method of payment, delivery, and execution of the agreement;
– the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
– the amount of the rate for distance communication if the costs of using the technique for distance communication are charged on a basis other than the regular basic rate for the communication medium used;
– whether the agreement will be archived after conclusion, and if so, how it can be consulted by the consumer;
– the way in which the consumer can check and, if desired, correct the data provided by him in the context of the agreement before concluding the agreement;
– any other languages in which, besides Dutch, the agreement can be concluded;
– the codes of conduct to which the entrepreneur has subscribed and how the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance agreement in case of a long-term transaction. Optional: available sizes, colors, types of materials.

The seller makes every effort to deliver the products to the delivery address provided by the Customer at the time of order.

The Seller strives to deliver the products within the timeframe indicated at the time of the order. An exact date cannot be specified at the moment the customer places their order or in the order confirmation.

If the estimated delivery date cannot be met, the Seller will do their best to keep the Customer informed. The Seller is, to the extent legally permitted, not liable for loss, liability, value, damage, costs, or expenses resulting from late delivery.

Upon delivery of the product, the Customer may be asked to sign a receipt. The Customer agrees to inspect the products for defects, shortages, or visible damage before signing the receipt. The Customer should keep proof of receipt of the delivered product for any future disputes.

The risk transfers to the Customer from the moment of delivery or collection of the goods. From that moment, the Customer bears the risk of loss, theft, and partial or total destruction of the goods. Ownership is only transferred after full payment of the price by the Customer.

The delivery times stated on the website are indicative. A maximum delivery period of 90 days will always apply. The delivery period starts the day after the Customer places their order on the website.

If the scheduled delivery date is exceeded due to an error by the Seller, the Customer may cancel the order free of charge with simple notification. This is only possible if the ordered goods have not yet been shipped at that time. The Customer will be refunded any amounts already paid within 30 days.

If the goods cannot be delivered to the specified address, the Seller reserves the right to terminate the agreement, without prejudice to other rights under the agreement and the law. The Customer will be notified of the termination of the agreement.

Delivery takes place, based on Article 5, first paragraph, of the Turnover Tax Act 1968, in the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, import VAT and customs clearance fees will be charged to the recipient by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.

The Seller may cancel a contract if the product is unavailable for any reason.

The Seller reserves the right to cancel a contract in case of suspected misuse.

In such cases, the Seller will immediately contact the Customer and refund any amount paid within 30 days following the notification of the order cancellation.

The Seller will refund all amounts paid by the Customer using the same payment method the Customer used to pay for the product.

The Customer has the right to inform the company that they withdraw from the purchase of sofa covers, without paying a penalty and without giving a reason, within 14 calendar days from the day following the delivery of the goods.

If the Customer decides to withdraw from the purchase of sofa covers, the Customer must notify the Seller within the 14-calendar-day withdrawal period. From the day the Customer notifies the Seller, the purchase must be returned at the Customer’s own expense and in the original packaging within 14 calendar days.
In case of a return, the Seller reserves the right to charge 30% of the purchase price because the products are made to measure and on order. This means the Seller will refund 70% of the purchase price.

Curtains are fully custom-made according to the dimensions provided by the Customer. Therefore, they qualify as custom work and are excluded from the right of withdrawal according to the Civil Code. Returns or refunds are therefore not possible.

To avoid misunderstandings and to make an informed choice, we advise customers to order a fabric sample in advance. This allows the Customer to assess the color, texture, and quality of the fabric beforehand.

The Seller guarantees:

1. a) that the product will be delivered undamaged and in the ordered quantities; and
2. b) that the product complies with the latest instructions published by the Seller, as stated on the website or in our product description at the time of the order.

The product is intended solely for use according to the latest instructions published by the Seller, as stated on our website or in our product description as such. It is the Customer's responsibility to ensure that they use the products exclusively according to these instructions.

The Seller makes every effort to deliver the products in excellent condition. When the Customer indicates that the products are defective, they agree to keep the products in their current condition so that the Seller can inspect them within a reasonable period.

If the Customer wishes the Seller to repair, replace, or refund the product when it does not comply with the provisions of the relevant contract, and the Seller finds that the product:

1. has been misused, abused, neglected, improperly or inadequately cared for, not cared for, damaged, or used abnormally; or
2. was involved in an accident or damaged by an incorrect attempt to alter or repair it; or
3. was used contrary to the product instructions; or
4. has been affected by normal wear and tear after delivery, then the Seller may, at its sole discretion, decide not to repair, replace, or refund the product and/or may require the Customer to pay all reasonable transportation and service costs based on current standard rates and may charge this to the Customer’s credit or debit card, or through the payment details provided by the Customer when placing their order.

The Seller is, to the extent permitted by law, not liable for any loss, liability, costs, value, expenses, or charges arising from this.

In the event of a defective product within the 12-month warranty period, the Seller will provide a replacement product to the Buyer. The Buyer must report and return the defect as soon as possible after it occurs or is discovered. When reporting a defect, the Buyer must submit the order number, photos showing the defect, and a description by email to the Seller. The Seller will verify whether the product is defective due to a manufacturing fault. In some cases, the Seller may ask the Buyer to return the defective product for further inspection. If the inspection confirms that there is a defect and it occurred within the specified warranty period due to a manufacturing fault, the Seller will provide a replacement product to the Buyer. A defective product does not entitle the Buyer to waive the stated conditions of the right of withdrawal. The refund policy, under which 70% of the purchase price is refunded, remains in effect in the case of a warranty claim.

The Seller is not liable for indirect damages such as financial losses from interest or investments, expected profits, consequences of a strike, increases in general costs, etc.

If possible, the Seller will correct the error at their own expense. In that case, the Customer will not be entitled to any compensation. If the Customer wishes to claim compensation, they must report this within 6 weeks of the alleged error by the Seller via registered mail. Failure to do so will result in forfeiture of this right.

The Seller's liability is always limited to the amount of the order.

1. The Seller has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.

2. Complaints about the execution of the agreement must be submitted to the Seller within 2 months, fully and clearly described, after the Customer has identified the defects.

3. Complaints submitted to the Seller will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the Seller will respond within 14 days with an acknowledgment of receipt and an indication of when the Customer can expect a more detailed response.

4. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

5. For complaints, the Customer can contact the Seller via the email address on the Contact page.

6. A complaint does not suspend the Seller’s obligations, unless the Seller indicates otherwise in writing.

7. If a complaint is found to be justified by the Seller, the Seller will, at its discretion, either replace or repair the delivered products free of charge.

We cannot be held liable for any breach, hindrance, or delay in the performance of a Contract due to a cause beyond our control, including but not limited to all forms of force majeure, actions by third parties (including but not limited to hackers, suppliers, government, quasi-autonomous non-governmental authorities, supranational or local authorities), riots, civil unrest, war, hostilities, military operations, national disasters, terrorism, piracy, arrests, coercion by a competent authority, strikes and/or lockouts, epidemics, fire, explosion, storm, flooding, drought, extreme weather conditions, earthquakes, natural disasters, accidents, mechanical failures, third-party software, failures or issues with public utilities (including failure of electricity, telecommunications, or internet), lack of or inability to be supplied with materials, equipment and/or transport (“Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Both you and we may immediately terminate the Contract by written notice to the other party if the force majeure continues for more than 2 Business Days, in which case neither you nor we shall be held liable to the other party in connection with such termination (except for the refund of a Product already paid for by you but not delivered).

If we have committed to delivering identical or equivalent Products to multiple customers and are prevented from fully fulfilling our obligations to you due to force majeure, we may at our sole discretion decide which Contracts we will perform and to what extent.

This agreement is governed by Maltese law.

The applicability of the Vienna Sales Convention is expressly excluded.

This site is operated and managed by WeCommerce Ltd from its office in Naxxar, Malta.

This agreement shall be interpreted in accordance with Maltese legislation, without regard to conflicting legal provisions. All disputes arising from this Agreement shall be exclusively resolved by the national and federal courts of Malta.