We are very sorry about that and we will do our best to resolve this for you as best we can. We advise you to first report complaints to us by emailing [email protected] If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint through the platform of the European Union.