Customer rating 9.8/10

General terms and conditions

NORSEMAISON is the trade name of MeCommerce, registered with the Chamber of Commerce under number 70673306 and VAT number NL0042217982, hereinafter referred to as Seller.

In these General Terms and Conditions, the following terms shall have the following meanings:

-Seller: NORSEMAISON, also trading under the trade name MeCommerce;
- Customer: any natural or legal person who is or will be in a contractual relationship of any kind with the Seller;
- Product: the subject of one or more agreements;
Website: the following website operated by MeCommerce:

These General Terms and Conditions apply to all orders and contracts placed and/or entered into by the Seller for the sale and supply of Products. If the Customer places an order with the Seller, orders or agrees to the supply of Products, this shall at all times constitute its unconditional consent to these General Terms and Conditions. Nothing in these Terms and Conditions shall affect the Customer's statutory rights. These General Terms and Conditions always take precedence over any separate conditions invoked by the Customer. All conditions submitted, proposed or stipulated by the Customer, in any form and at any time, be it written, by e-mail or verbally, are expressly waived and excluded.

Deviations from these General Terms and Conditions can only be agreed in writing.

The protection of personal data is subject to the Privacy Policy, published on The use of the website is subject to a Disclaimer, published on

Any nullity of one or more clauses in these General Terms and Conditions does not affect the applicability of all other clauses.

The Client and the Seller expressly agree that a valid contract can be concluded by using electronic forms of communication. In particular, the absence of an ordinary signature does not detract from the binding force of the offer and its acceptance. The electronic files of the Seller will serve as a presumption of evidence, to the extent permitted by law.

All prices are expressed in Euro and include VAT. Delivery costs are clearly communicated to the Customer. The product must be paid for in full at the time the order is placed. Under no circumstances shall the Vendor be obliged to deliver the goods before having received full payment. If, during the payment process, the Customer is asked for his payment card details, he must have full authorisation to use this card or account.

A contract shall be concluded and the Seller shall be legally bound to deliver the product to the Customer when the Seller has accepted his order. Acceptance shall take place when the Vendor, in an email sent to the Customer, expressly accepts his order, in the form of a "Confirmation of Order" document confirming acceptance of the order. This Order Confirmation is to be considered effective from the moment it is sent by the Vendor.

The Customer accepts the fact that invoices are received electronically only, without prejudice to the right to request a paper copy no later than five (5) days after receipt of the electronic invoice.

Until the order has been accepted, the Vendor reserves the right to refuse to process the order and the Customer retains the right to cancel his order. If the Customer or the Vendor have cancelled the order before it has been accepted, the Vendor shall refund, as soon as possible, any payment already made to the Vendor by the Customer or by his credit or debit card organisation for the product order.

If the Customer discovers after placing an order on the site that he has made an error, he should contact: [email protected] by e-mail.

The Vendor shall do his best to deliver the products to the delivery address provided by the Customer when placing the order.

The Vendor shall do his best to deliver the products within the deadline indicated by him at the time of the order. No exact date can be given when the Customer places his order or in the order confirmation.

In the event that the estimated delivery date cannot be met, the Seller shall notify the Customer to the best of its ability. The Seller shall not, to the fullest extent permitted by law, be liable for any loss, liability, value, damage, expense or expense arising from late delivery.

Upon delivery of the product, the Customer may be asked to sign a receipt. The Customer agrees to check the products for any defects, shortcomings or visible damage before signing the receipt. It is the Customer's responsibility to retain proof of receipt of the product delivered in case of any future dispute.

The risk is transferred to the Customer from the moment of delivery or collection of the goods. From that moment on, the Customer shall bear the risk of loss, theft and partial or total destruction of the goods. Ownership is only transferred as of full payment of the price by the Customer.

The delivery periods stated on the website are indicative. A maximum delivery period of 90 days shall always apply. The delivery period commences on the day following that on which the Customer placed his order on the website.

If the scheduled delivery date is exceeded due to an error on the part of the Vendor, the Customer may cancel the order without charge and with a simple notification. This is only possible if the goods have not yet been dispatched. Within 30 days, the Customer will be reimbursed for the sums already paid.

If the goods cannot be delivered to the address given, the Seller may reserve the right to terminate the agreement, without prejudice to any other rights under the agreement and the law. The Customer will be notified of the termination of the agreement.

The Seller may cancel a contract if the product is unavailable for any reason.

The seller reserves the right to cancel a contract in the event of suspected abuse.

In this case, the Vendor shall immediately contact the Customer and reimburse any sum paid by him within 30 days following the notification of cancellation of his order.

The Seller will refund all sums transferred by the Customer using the same payment method the Customer used to pay for the product.

The Customer has the right to inform the company that he renounces the purchase, without having to pay a penalty and without having to state a reason, within 14 calendar days from the day following the delivery of the goods.

If the Client decides to abandon the purchase, the Client must inform the Seller within the withdrawal period of 14 calendar days. From the day the Client informs the Seller, the purchase must be returned within 14 calendar days at the Client's own expense and in the original packaging. In the event of a return, the Vendor reserves the right to charge 30% of the purchase price as the products are custom-made and made to order. This means that the Seller will refund 70% of the purchase price.

The Seller warrants:

  1. (a) that the product will be delivered undamaged and in the quantities ordered; and
  2. b) that the product complies with the latest instructions published by the Seller, as stated on the site or in our description of the product at the time of the order.

The product is only intended to be used in accordance with the latest instructions published by the Vendor, as set out on our site or in our description of the product as such. It is the Customer's responsibility to ensure that he uses the products only in accordance with these instructions.

The Seller shall do its best to deliver the products in excellent condition. If the Customer indicates that the products are defective, they agree to keep the products in their current condition so that the Seller can inspect them within a reasonable time.

If the Customer wishes the Seller to repair, replace or refund the product when the product does not conform to the terms of the relevant contract, and the Seller finds that the product has been:

1. has been misused, abused, neglected, improperly or inadequately cared for, uncared for, damaged or abnormally used; or
2. has been involved in an accident or damaged by an improper attempt to alter or repair it; or
3. has been used contrary to the instructions for the product; or
4. affected by normal wear and tear, after delivery,
then the Seller may at its discretion decide not to repair, replace or refund the product and/or may require the Customer to pay all reasonable carriage and service charges based on current standard rates and may charge these to the Customer's credit or debit card, or through the payment details provided by the Customer when placing their order.

To the extent permitted by law, Seller shall not be liable for any loss, liability, cost, value, expense or expense arising therefrom.

In case of a defective product within the warranty period of 12 months, Seller will provide a replacement product to Buyer. The Buyer must report the defect as soon as possible after its occurrence or discovery and return it to the Seller. When reporting a defect the Buyer must send an email with the order number, pictures showing the defect and a description to the Seller. The Seller will verify whether the product has become defective due to a manufacturing error. In some cases, Seller may ask Buyer to return the defective product for further inspection. If upon inspection a defect is found and has occurred within the stated warranty period, due to a manufacturing defect, Seller will deliver a replacement product to Buyer. A defective product does not entitle the Buyer to waive the said conditions of the right of withdrawal. The refund scheme whereby 70% of the purchase price is refunded remains in force in case of a warranty claim.

The Vendor shall not be liable for indirect losses such as financial losses in interest or investments or hoped-for profits, consequences of a strike, increase in overheads, etc.

If possible, the Vendor shall rectify the fault at his own expense. In that case, the Client shall not be entitled to claim any compensation. If the Customer wishes to exercise his possible right to compensation, he must notify the Seller by registered letter within 6 weeks after the alleged fault has occurred. This under penalty of forfeiture of this right.

The liability of the Seller is always limited to the amount of the order.

These General Terms and Conditions do not exclude liability for fraud, intent, gross error, death or bodily harm.

1. The Seller shall have a sufficiently publicised complaints procedure and shall deal with the complaint in accordance with that complaints procedure.

2. Complaints about the execution of the agreement must be fully and clearly described and submitted to the Seller within 2 months after the Customer has discovered the defects.

3. Complaints submitted to the Seller shall be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Seller will respond within 14 days with a notice of receipt and an indication of when the Customer can expect a more detailed answer.

4. If the complaint cannot be solved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

5. In case of complaints, a Customer should first turn to the Seller. If the shop is affiliated with Stichting WebwinkelKeur and complaints that can not be resolved by mutual agreement, the customer should contact Stichting WebwinkelKeur (, this will mediate free of charge. Check whether this shop has a current membership via If there is still no solution reached, the Customer has the possibility of his complaint to be handled by the independent dispute by Stichting WebwinkelKeur appointed, the decision is binding and both Seller and Customer agree to this binding decision. To submit a dispute to this dispute committee are costs that the Customer must pay to the committee. It is also possible to submit complaints via the European ODR platform (

6. A complaint will not suspend the Seller's obligations, unless the Seller indicates otherwise in writing.

7. If a complaint is found to be justified by the Seller, the Seller will, at its discretion, either replace or repair the delivered products free of charge.

We shall not be liable for any breach, hindrance or delay in performance of a Contract attributable to any cause beyond our control including, without limitation, all acts of God, acts of third parties (including but not limited to hackers, suppliers, government, quasi-autonomous non-governmental governments, supra-national or local authorities), riot, civil commotion, war, hostilities, military operations, national disasters, terrorism, piracy arrests, coercion by a competent authority, strikes and/or lock-out, epidemic, fire, explosion, storm, flood, drought, extreme weather conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, third party software, failure or malfunction of public utilities (including failure of electricity, telecommunications or internet), lack of or inability to obtain supplies of materials, equipment and/or transportation(ʺOvermachtʺ), irrespective of the fact that the circumstances in question could have been foreseen.

Either you or we may terminate the Contract forthwith by giving written notice to the other party in the event that the Force Majeure Event continues for more than 2 Business Days, in which case neither you nor we shall be liable to the other party in respect of any such termination (save for reimbursement of any Product already paid for by you which has not been delivered).

If we have entered into commitments to supply identical or equivalent Products to multiple customers and we are prevented from fully performing our obligations to you by reason of force majeure, we may decide at our discretion which Contracts we will perform and to what extent.

This agreement is subject to Dutch law.

The applicability of the Vienna Sales Convention is expressly excluded.

This site is managed and administered by MeCommerce from its office in Naaldwijk, the Netherlands.

This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions. All disputes arising under this Agreement shall be exclusively settled by the state and federal courts of The Netherlands.

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